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Research Studies: Quantitative
Qualitative Research is designed to extract indepth information on how
consumer think, feel and their underlying rationale for their actions:
- Face-to-face
interviews
Face-to-face
interviews includes both door-to-door surveys and street intercept
surveys.
- CATI
/ Telephone surveys
Questionnaire
is administered by an interviewer over the phone. CATI or Computer
Assisted Telephone Interviewing system, a programme specially designed
according to the specification of each project allows interviewers to
enter respondents' answers directly into the computer.
- Online
surveys
Online
data collection that replaces the common paper-and-pen surveys.
Respondents visit a designated website in order to complete the
questionnaire.
- Mystery Shopping
Respondents
posing
as consumers to measure / audit the quality of service or gathering
information about products.
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Data Analysis
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